If you have any questions regarding a warranty of our products, please review the policy below and contact our Customer Service Department at firstname.lastname@example.org
All Veloce Speedwear products are warranted to the original owner against manufacturers’ defects in materials and workmanship up to 1 year after original purchase date. Within that time frame, if a product fails due to a manufacturing defect, we will evaluate the item on a case by case basis to decide if it is eligible for repair or replacement, at no cost to the customer. If you have purchased a Veloce Speedwear item at one of our many retailers, please handle your warranty directly with that shop. Veloce Speedwear will not be able to issue a warranty RA if we do not have proof of purchase in our records.
What will we warranty within the warranty time frame?
- Chamois Insert comes unstitched
- Zipper breaks
- Thread breaks-in most cases we can repair, but not every case
Garments returned for warranty inspection must be cleaned. If they are not clean upon receiving, the garments will be sent back and the customer will forfeit their warranty rights.
We aim to produce the best cycling apparel in the world. Due to normal wear & tear, our products will not last forever, nor do we guarantee that they will. Below are a few potential problems that we have seen over the years. We recommend the below advice for avoiding any damage to your Veloce Speedwear Apparel since none of these issues will be covered by our Warranty Policy.
Fabric will wear over time, especially with the components of sweat that naturally break down fabrics. We recommend that you wash your Veloce Speedwear apparel very quickly after use and make sure to store in an area that is free of excess moisture.
This does not occur from manufacturing defect. It is a result of abrasion, always. Please do not use embroidered saddles with Veloce Speedwear apparel. Make sure the Velcro on your saddle bag does not directly come into contact with your shorts, as this will lead to piling. Make sure not to wash with any Velcro items (i.e. glove, shoe covers, etc.).
Logo Peeling Off
This can happen if the garment is subject to improper wash care. Placing your Veloce Speedwear apparel in the dryer will significantly reduce the longevity of the logos. Make sure to line dry or lay flat to dry all of our Veloce Speedwear apparel and do NOT use fabric softener.